Policies & Legal
The policies outlined below are subject to change without notice.
If you have any questions about Replacement Parts Store policies please contact us using our contact form or call us toll-free at 888-469-1360
You can call Monday through Friday, 8 AM to 5 PM Eastern Time, or email us at any time, day or night. Having your customer number and item numbers ready when you call will speed the ordering process. If you don’t have the numbers available, just give us as much information as possible and we will do the rest. We will provide you with pricing and availability when you place your order. We will even give you your invoice number. A $40 minimum order is required (within the United States). If you need to know what’s going on with an order you’ve already placed, call us and we will update you on its status.
All photographs and illustrations are considered to be representations of the actual items. In some cases, there may be slight variations.
Robot Coupe replacement parts shown on this site are not necessarily purchased from the original equipment manufacturer. Replacement Parts Store believes all its parts to be well suited for use as replacements for the identified OEM parts. When installed properly, each replacement part should perform at least as well as the product part it replaces.
Prices are subject to change without prior notice.
Open accounts may be arranged by submitting an Replacement Parts Store credit application, which can be obtained by contacting our Sales Department at email@example.com. Please allow three weeks for processing. As an added convenience, you can charge your purchases to VISA, MasterCard, American Express, or Discover.
Open accounts may be arranged by submitting a credit application, which can be obtained by calling us. Please allow 3 weeks for processing. If you do not have an open account, you can either prepay your order. As an added convenience, you can charge your purchases to Visa, MasterCard, American Express, or Discover.
Although we try our best to ensure the accuracy of your order, discrepancies can occur. Be sure to check all packages upon receive. If you have any questions, please call us.
Damaged Items Policy
We will package your order with the same care and attention as you would yourself. Unfortunately, accidents do happen. If your order is damaged upon received, call us immediately so we can assist you in your claim and ship your replacement. It is very important that you save your carton exactly as it was received for claims inspection.
If you are not completely satisfied with an item for any reason, simply call us within 30 days of the invoice date. We will issue a Return Merchandise Authorization (RMA) number, and you can return the item for credit. There will be a 25% restocking fee applied to the order. If you decide to order the correct part through us, we will waive the restocking fee. Just email us the new purchase order number for the correct part. In some cases, non-stock items will be subject to a non-cancellation or may not be returnable. Custom made items are not returnable.
We stand behind the warranties of our suppliers and repair or replace any defective merchandise in accordance with its warranty. Occasionally, we will ask you to return the product directly to the manufacturer, which will allow us to expedite the process. No claims can be made for labor or shipping costs unless they are specified in the manufacturers’ warranty.
Please remember, all returns are subject to our thorough inspection. In order to receive credit, the returned item must be complete, new, and resalable condition unless the product is determined to be defective.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All stock orders placed by 3:00 PM Eastern Time will be shipped the same day (within the continental United States). We ship most of our orders by Fedex or UPS. If you require an alternative, you may select one when you check out. Some orders must be shipped by truck due to size and weight requirements. Once your order has been shipped the tracking number will be available in your ‘Order History’ on our website.