Frequently Asked Questions
Everything you need to know about ordering genuine Robot Coupe parts.
What types of Robot Coupe parts do you offer?
We specialize exclusively in genuine OEM commercial Robot Coupe parts. Our inventory covers the entire professional lineup, including S-blades, stainless steel bowls, lid assemblies, and motor components for the R-Series, Blixers, and CL Vegetable Preparation machines. We do not carry parts for residential or home-use appliances.
How do I know which part is compatible with my model?
Every Robot Coupe machine has a model number and serial number, usually found on a label on the motor base. Match your model number to the part listings, or contact us with your model and serial number and we’ll confirm the correct part for you.
Are all your parts genuine Robot Coupe replacements?
Yes. We supply only 100% genuine OEM Robot Coupe parts, never aftermarket or generic copies. This ensures perfect fit, safety, and the performance your equipment was engineered for.
What is the expected delivery time for orders?
In-stock orders placed before 5 PM EST ship the same business day. Standard delivery typically takes 3–5 business days depending on your location. Expedited shipping options are available at checkout.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also view order status and tracking anytime by logging into your account.
Do you ship internationally?
Yes, we offer worldwide shipping. International delivery times and costs vary by destination and are calculated at checkout. Please note that any customs duties or import taxes are the responsibility of the customer.
What is your return policy?
Unused parts in their original packaging can be returned within 30 days of delivery. Some items may be subject to a restocking fee. Contact us to start a return and we’ll guide you through the process.
How can I contact your support team?
You can reach us by phone at 888-202-6989 or by email at contact@robotcoupeparts-store.com. Our team knows Robot Coupe and is happy to help you find the right part.
Are the parts covered by a warranty?
Our genuine OEM parts are covered by the standard Robot Coupe manufacturer warranty against defects. Contact us if you have a warranty concern and we’ll help you resolve it.
Can I get help installing a part?
While we don’t provide on-site installation, many parts come with manufacturer instructions, and our team can offer guidance. For complex repairs, we recommend a qualified service technician.
What payment methods do you accept?
We accept all major credit and debit cards, and other secure payment options shown at checkout. All transactions are processed securely.
Do you offer free shipping?
Yes — we offer free standard shipping on qualifying orders within the contiguous United States. The qualifying threshold is shown at checkout.
How do I find my model and serial number?
Your model and serial number are printed on a label or stamped plate on the motor base of your machine, usually on the back or underside. Having both numbers ready helps us match the exact part you need the first time. If you can’t locate it, send us a photo and we’ll help identify your machine.
Do you offer discounts for bulk or wholesale orders?
Yes. We offer competitive pricing for bulk and wholesale orders. Contact our team with the parts and quantities you need, and we’ll prepare a custom quote.
What if I can't find the part I need?
If a part isn’t listed, we can still help source it. Contact us with your model and serial number plus a description (or photo) of the part, and we’ll do our best to locate it.
Our team knows Robot Coupe. We're here to help you find the right part.